This app acts as customer service interface to address customer issues with their house hold products by creating new service requests with the issue details or by getting status of previously created service requests by using Call id.
• One of main objective of this app is to demonstrate the creation of service call for the given product details. This app doesn’t focus on getting customer details or linking any account.
o To have easy usage of this app by end-user, it is conscious decision not to elicit customer details during creation of Service Request or neither account linking is performed.
o It prompts user for the product details like product name, brand name, date & time for the service request.
o Following are the accepted values:
Supported products: washing machine, refrigerator, heater and air conditioner.
Supported brands: Samsung, Blue Star, LG.
o Please note given service call id for your request for future use.
• Other objective of this app is to provide easy access for the Users to know the status of the service request previously created by giving the service call id.